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Shipping Policy

When will I receive my Tracking Number?
Once you’ve placed your order with Lost Tribes, our carrier automatically generates a Tracking Number. This Tracking Number will be emailed to you as confirmation that your order has been received by Half Time. Once your package has been packed and delivered to our carrier, your package will begin its journey to its designated destination.

How long does it take to receive my order?
Delivery times depend on a number of factors such as where the packing is being delivered to in relation to our New York distribution center. Obviously, orders to west coast such as California take almost a week longer to arrive due to the distance. The time it takes to receive your order also depends on what items you have purchased. When creating a custom twelve pack or case of beer, our staff will call you to see if you wish to substitute a beer should our inventory not be able to fulfill your order. This may delay the order by a day or two.

Do you substitute product when fulfilling custom orders?
When creating a custom twelve-pack or case of beer one bottle at a time, our staff will call you to see if you wish to substitute a beer should our inventory not be able to fulfill your order.

How do you ship your products?
All shipments are sent by carrier and are delivered in protective packaging for safe arrival.

Can you ship to PO boxes, FPO or APO boxes?
No, we can only ship to residential and business addresses.

Can you ship outside the United States?
Unfortunately, we cannot ship outside the U.S.

Is there a signature required for delivery?
Yes, a signature of an adult that is 21 years of age or older is required. If an adult with proof of age is not available to sign for the package, the package will not be delivered.

Shipping FAQ's

How do you ship your products?

All shipments are sent by carrier and are delivered in protective packaging for safe arrival.

Can you ship to PO boxes, FPO or APO boxes?

No, we can only ship to residential and business addresses.

Can you ship outside the United States?

Unfortunately, we cannot ship outside the U.S.

Is there a signature required for delivery?

Yes, a signature of an adult that is 21 years of age or older is required. If an adult with proof of age is not available to sign for the package, the package will not be delivered.

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