Lost Tribes Beverage greatly values its online customers. We are committed to ensuring our customers' satisfaction with our products and service. If we made an error by sending you an incorrect beer, or if you received a damaged or otherwise flawed beer, please email us at email@example.com Please provide your order number and explain the reasons for your dissatisfaction. We will quickly respond and make every effort to offer a fair solution. We will either exchange the bottle(s) or issue a refund for the applicable amount. For any returns not caused by our error, we must impose a 10% processing fee on orders paid for by credit card in order to recoup transaction and overhead costs.